Danshui Plant No.2 Essay

Danshui assembling computer hard drives on a contract that was fulfilled at the end of May 2010, although the assembly hard drives was different with assembly of Iphone, Danshui was confident that its workers would adapt to the new assembly tasks and that it could hire and train the additional workers as needed. But in fact, Danshui didn’t manage employee property. The workers showed low efficiency in assembly Iphone with produced lower quantity than budgeted which is 180,000 units instead of 200,000 units. Other than that, Danshui couldn’t hire enough qualified labor to get production up to 200,000 units even though they raised wages by 30% because of Foxconn starting pay by 35% to the labors. In addition, Danshui operation department keep having flash memories damage problem, there were around 1,000 flash memories damage in August. It’s shown that Danshui’s labors are not enough skill to assembly Iphone. We suggest that Wentao Chen could organize more tr aining program for labors to solve the problem of damage of flash memories because of labors might lack of skill in assembly Iphone since they are more familiar in assembly computer hard drive before on contract with Apple. In order to improve the skill of labor in assembly Iphone so that will be decrease the number of damage of flash memories, and the decreasing of number of damage will be decrease the cost of assembly and increase the revenue. In addition, for the problem of couldn’t hire enough qualified labors to get the production of 200,000 units per month even though Danshui had raised the wages up to 30%. In order to solve this problem, we would like to suggest Wentao Chen to apply the intrinsic need of labor. For example, Danshui can set up a Childcare centre for take care the children of labors or provide free meal for those having over time workers and their children who in Childcare Centre. For example, Maybank has undergone various business transformations in the last four years to enhance their service offerings to their customers, improve operational efficiency and to focus efforts on their most valuable asset – their people. Currently, Maybank has put in place a plan to build a childcare centre to be used by employees during emergency situations. Parents who are faced with challenges in securing childcare services are able to utilize the centre for a temporary period of time whilst they source for alternative childcare services and facilities. The centre will provide parents with a safe environment, high-quality care as well as provide fun activities for their children when their regular care provider is unavailable or during emergency situations. The childcare centre is cur rently under construction and targets to open its doors to employees by the last quarter of 2013. We believe it’s can fulfill the satisfaction of employees and increase the retention of employees, in the other hand Danshui also can attract labor to work in Danshui without raising wages. Other than that, Danshui can improve the productivity of labors to get the production of 200,000 units with their high satisfaction to Danshui. Wentao Chen could help Danshui to get the production of 200,000 units without improve skill of labor or improve the productivity by satisfied the labors, he could using â€Å"outsourcing† to get 200,000 units production to reach the deal with Apple. Danshui can outsource to other similar assembly manufacturer for 20,000 units to fulfill the Apple contract.

My Life, My Favorites

My Life, My Favorites I have a few different interests that entertain me while I live this crazy life of mine. I’d like to think I spend most of my time wisely, but I’ve been known to get carried away with stress-free activities such as shopping, socializing and watching my kids’ sporting events. Okay, maybe the sporting events bring a little stress upon me, but it all goes away after the game is over. Shopping is my top favorite interest. I asked a girlfriend to give me her opinion on what she thought my greatest interest was and she said it’s definitely shopping. Her tone made it sound like I shouldn’t even ask such a silly question! Well, I had no idea it was so noticeable to others, but since I am known to give her my hand-me-downs every time I indulge, it’s probably more prevalent to her than to anyone else who knows me well. I spend many lunch breaks and Saturday afternoons on the hunt for a cash-savings, clearance rack purchase. I will dig at any Ross, TJ Maxx or Marshall’s for the best, brand name deals. Of course, I’m not just thinking of myself when I actively take over the shoe or clothing department. I keep my kids, friends and friend’s kids in mind if the size and price are right! My daughter, son and career are always my first priority, but this full-time working mom likes to let loose every now and then. An occasional happy hour, social drinking only, sometimes will strike my interest after a long day at the office. Working for a baseball club, we see our highs and lows. Either mood can instigate such an event. So, if I’m not answering the cell phone after normal business hours, it’s probably best for all parties involved. I am most likely partaking in a social activity that is for the betterment of my sanity. Any disruption could cause an eruption! I have come to the realization that I enjoy sports more than I thought. In my childhood years, I despised the idea of watching any games because my father ruled the only television in our home. He most always had it tuned to baseball, football or boxing. Once my daughter started playing basketball though, I thought â€Å"this isn’t so bad. Now that she’s playing on a select team, I’m thinking â€Å"this is awesome! † To watch the progression in her skill-set development on the court is amazing. It’s such a blessing to have a coach she respects and trusts. Her interest in basketball has become my interest as the rewards of her becoming a self-disciplined, young lady makes raising her much easier. I honestly don’t mind spending four days a week in the gym to support her. My 5 year old son is coming along well behind her. His t-ball efforts make me giggle. He’s so little, so serious about the game and doesn’t sit still long enough to understand much, but he’s suited up and ready to play! At this age, all you can do is laugh and take pictures for memories sake. I can say I am blessed to have a life that offers time for enjoyment. I never thought I would be such a busy lady, but as long as I am able to free my mind by spending a little cash to make myself feel pretty, visit with friends over a cocktail, and watch my kids learn and grow, I am a happy camper.

Customer Service Plan Essay

The National Institutes of Health (NIH), founded in 1887, is one of the world’s foremost medical research centers, and the Federal focal point for medical research in the United States. 26 Institutes and Centers comprise the NIH, which has the primary research goal of acquiring new knowledge to help prevent, detect, diagnose, and treat disease and disability from the rarest genetic disorder to the common cold. The NIH mission is to uncover new knowledge that will lead to better health for everyone. In 1993, President William J. Clinton issued Executive Order 12862 challenging Federal agencies to improve customer service. Further, Executive Order 12862 tasked agencies to survey their customers to identify what kinds of services they really want and to gather ideas from front-line employees on how to better deliver those services. The goal of this Customer Service Plan is to convey to you, the customer, a realistic, achievable approach for improving customer service at the National Institutes of Health. NIH is committed to improving the way it offers high quality services that are easily accessible to every American citizen. With this in mind, this Customer Service Plan is organized for your convenience. Customers may look at Attachment 1 to find some examples of activities going on at NIH that are organized by customer groups, consumers, health professionals, other governmental agencies, and grantee organizations. We want the plan to be as user-friendly as possible, and we welcome your comments and suggestions. Read more: Essay on  Present Proposals for Improvements to Customer Service ________________________________________ EXECUTIVE ORDER Executive Order 12862, â€Å"Setting Customer Service Standards† requires Federal agencies to: †¢Identify customers who are, or should be, served by the agency; †¢Survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services; †¢Post service standards and measure results against them; †¢Benchmark customer service performance against the best in business; †¢Survey front-line employees on barriers to, and ideas for, matching the best in business; †¢Provide customers with choices in both the sources of service and the means of delivery; †¢Make information, services, and feedback systems  easily accessible; †¢Provide means to address customer feedback; and, †¢Provide feedback to our customers on what improvements we have made. [ Return to Menu ] ________________________________________ PRINCIPLES This Customer Service Plan is based on ideas, suggestions, and feedback received from our customers as well as an extensive best practices search. It defines our customer service standards and processes for building and maintaining high quality services to meet those standards throughout the country. The following principles drove the process for developing the plan: Customers Know What They Want – Rather than sitting back and assuming that we know what customers wanted and needed, our agency is going out and asking. Through formal surveys, focus groups, and conversations, we are listening to what our customers think about the types and quality of services and products we offer. What we learn is helping to shape the ways in which we strive to redirect our services to ensure that we continuously improve our ability to meet your needs. Customer’s Needs Are Paramount – Based on feedback from our customers, NIH must respond to comments and suggestions about improving the way we deliver products and services. Communication Is Key to Our Success – Developing effective tools to maintain lines of communication with our customers will help us do our jobs better. By developing more effective ways to direct information to our customers and by providing clearer paths to receive feedback, our agency will better address customer needs and concerns. [ Return to Menu ] ________________________________________ APPROACH/SCOPE NIH is diligently working to address the spirit of Executive Order 12862. A dedicated group of representatives from across the agency is convening to form an on-going Customer Service Management group to implement the customer service program and to ensure that the agency enhances its customer focus as it improves current services and develops new initiatives. The agency has gathered information from customer service surveys, focus groups with  front-line staff, and conversations with key external partners, to ensure that initiatives address issues important to our customers. This plan presents an opportunity to share with our customers our commitment to providing quality service. NIH is committed to protecting, promoting, and enhancing the health of the American people and to improving its processes to offer high quality services that are easily accessible to the public. The Customer Service Plan establishes a broad framework to address customer issues. The customer service standards address issues our customers have told us are important to them. The primary focus of this document is to ensure that we are continuously listening to our customers and making certain that their needs are being met or exceeded. While the focus is on our outside customers, it does not diminish the need to ensure that our internal NIH customer needs are also being met. It is imperative that an integrated view of all our customers’ needs be pursued in order to ensure that the needs of our entire customer population are met. If we do not provide outstanding service to our internal customers, we will be unable to provide outstanding support to our external customers. [ Return to Menu ] ________________________________________ OUR CUSTOMERS The NIH serves four primary external customer groups–the general public, health professionals, other governmental agencies, and grantee/contractor organizations. These four broad categories encompass the populations that we serve and work with most often. When the agency embarked on this process, we felt it was necessary to define and limit our primary groups. As we continue with our customer service initiatives, we may include additional customer groups. [ Return to Menu ] ________________________________________ STANDARDS The standards described in this report represent the NIH effort to identify the needs and concerns of our customers and to establish measurable processes to address these needs and concerns. The standards have been  developed from information gathered from surveys/focus groups, and benchmarking with other outstanding organizations and are based on measured performance attributes – a set of criteria that expresses customer requirements and expectations. Performance attributes are organized into two categories. 1.Process attributes — transaction-related characteristics represented by internal operations, such as procedures, policies, and functions – the primary focus is continuously improving our internal operations so we can deliver our products and services quicker, better and cheaper; and 2.Quality attributes — image-related characteristics that describe the contact between the customer and the organization. The overall standard of quality we seek is customer service for the American people that is equal to or better than the best in business. The following attributes were used to develop the standards: Process Attributes †¢Consistency in policies and procedures – holding to the same principles across the organization †¢Convenient feedback mechanisms – feedback that are easy to use and access †¢Frequent communication – including follow-up – any form of communication on a regular basis, where taking action following that communication enhances the effectiveness of that communication †¢Managing resources well – careful control and use of resources, human as well as fiscal, to maximize their impact and effectiveness †¢Problem solving and attempts to remove barriers – proposed solutions or considerations to resolve something that is an obstruction or prevents progress †¢Prompt handling of customer feedback – immediate or quick management of customer dissatisfaction by empowering employees to fix problems †¢Flexible options – sending and receiving information using a variety of methods, including greater use of e-commerce solutions †¢Continuous Improvement – striving to do everything quicker, better and cheaper Quality Attributes †¢Accessible – ability or freedom to approach, communicate with, or make use of †¢Courteous – respect or consideration  Ã¢â‚¬ ¢Flexible – capability to adapt to or change requirements †¢Knowledgeable – familiarity with or understanding of facts and/or conditions †¢Listens well  Ã¢â‚¬â€œ gives attention and/or careful consideration to what is said †¢Reliable and Trustworthy – dependable, confidence in character, abilities, and truth †¢Timely – information and/or responses are provided early or on time [ Return to Menu ] ________________________________________ AGENCY-WIDE STANDARDS The following standards apply to all customer groups. All NIH Customers are entitled to: †¢fair, courteous and professional treatment †¢information that is accurate and current †¢timely responses to requests †¢reasonable access to appropriate staff †¢two-way communication †¢opportunities for collaboration and partnerships, as appropriate and †¢consideration of their opinions and concerns by the agency in the decision making process †¢use of plain language for all communication with the public (Attachment 2) In addition: †¢The General Public is entitled to accurate and timely health information about research being conducted. †¢Health Professionals are entitled to timely information that will assist them in advancing and protecting the public health. †¢Other Government Agencies are entitled to: ocooperation from the NIH in maximizing efficient use of resources, eliminating duplication of efforts and carrying out collaborative efforts; otechnical assistance, training and guidance †¢Grantee/Contractor Organizations are entitled to: otimely review of applications and awards; oprofessional treatment in resolving disputes; ofair application of laws, regulations and policies; ofair and consistent application reviews; orespect in the performance of duties and responsibilities; and otimely payment. [ Return to Menu ] ________________________________________ FUTURE EFFORTS NIH will continue to embark on a variety of initiatives to ensure that it continues to address customer needs. The on-going Customer Service Management group will coordinate these activities. Ensuring that quality service is provided is an on-going process that requires changes in the way we do business by increasing emphasis on listening to our customers and by learning from the best in private industry. The agency will strive to reinvent itself — to become more efficient and effective–and to provide the types of services the public expects. Over the coming months, the agency will: †¢develop programs and initiatives that address customer needs. The agency, as a whole, and the individual centers and institutes will use the information gathered from the survey and focus groups to develop and enhance services. †¢benchmark against the best-in-the-business. The agency will determine what internal processes need to be improved, benchmark with leading industries, and establish performance standards. †¢establish processes to improve customer feedback. Systems will be established to receive and address customer suggestions and feedback.

WAN Technologies Essay Example | Topics and Well Written Essays - 500 words

WAN Technologies - Essay Example WAN uses private or public network transport like internet to connect to the network. WAN can be used to transmit data across different LANs on a global scale. Types of protocol are distinguished by their capacity to convey data across different distances (Muller 2003). Ethernet is the most common LAN protocol mostly used in offices and homes. Internet protocol on the other hand is the most common WAN protocol used universally. The users need to use strong passwords and implement proper security policy to prevent leaking out passwords to UN authorized users who may use the passwords to access sensitive information in the system (Ray 2009). The major challenges of setting up a global WAN connection are the difference in time zones and language barrier. By optimizing the WAN, the time taken to conduct different processes like downloading important data will be hugely reduced and enhance the productivity of the organization. According to Marcus (1999), the security of data also needs to be enhanced to safeguard the data from people that might want to corrupt the data of use it for unauthorized

Product launch plan Essay Example | Topics and Well Written Essays - 500 words

Product launch plan - Essay Example Plus, three different sauces are being offered with different levels of spices and seasoning which will again attract more people with different tastes. It is meant to be a snack which is as good as a meal and can be eaten while on the road as it is easy to carry and the sauces also come in proper packing which makes it all the more easier for consumers to utilize it. The target audience is 12-55 years old people, because the sauces act as customization thus making the chicken pie acceptable for more. Creating awareness about chicken pie will be extremely important and can be done so by advertising on radio, TV and paper and via internet. Plus, it can be introduced by giving it as a combo with most utilized product of McDonald’s. Different advertisements will be needed for different regions of the world. These will be made as per the cultural differences, for example advertisement for USA will be different from that of Saudi Arabia. Then there is direct marketing and web marketing which creates even more awareness, especially in the teens and young adults. Nowadays, forums like Facebook, Myspace and Twitter can be used in order to attract a great deal of customers worldwide. The packaging and the look of the product should be appealing; the chicken pie can have webbed structure on top of it instead of plain coat of flour. Also, it can be packed in a nice cardboard box which is colorful and relates to the pie. Moreover, the sauces can be given in a nice plastic cup with a good lid so that it can be carried around without the fear of getting leaked. Another factor that should be kept in mind is affordability. It is important that it is affordable for people of all ages. For this, the size can be kept medium and the chicken pie can be charged at an affordable cost. Thus, in order to make chicken pie successful, it is important to address different age groups and people from different regions through a variety of advertisements, direct marketing and

Why Americans should embrace Alternative fuel vehicles Term Paper - 1

Why Americans should embrace Alternative fuel vehicles - Term Paper Example If current energy usage patterns continue for a few more decades then the ecosystems and environments across the world would be damaged beyond repair, putting at risk the long-term survival of our species. (Borowitz, 1999, p.255) The rest of this essay will elaborate on these points and present the reasons why Americans should embrace alternative fuel vehicles. Beyond concerns about peak-oil and issues of sustaining conventional oil supplies, there is the danger posed by environmental pollution. While manufacturing industries play their part in polluting air, water and soil, the chief contributors are motor vehicles. For example, 90% of the carbon monoxide, 50% of the volatile organic compounds, and 40% of the ozone in metropolitan areas come from motor vehicles. (Meotti, 1995, p.27) With car ownership per-capita in America being one of the highest among advanced economies, there is a urgent need for alternative fuels. There is also the option of attempting to reduce car sales and car usage. But since this outcome is highly unlikely, finding substitute fuels for petroleum-based ones is the more plausible option going forward. Soybean oil is another alternative fuel that holds a lot of promise. When oil prices spiked during the first Gulf War in 1991, American farmers put to use the huge surplus of soybean oil stored in tanks across the country. They said that Soybean oil can be refined into bio-diesel, which can be used by vehicles. Already, by this time, bio-diesel was being manufactured in Europe using rapeseed oil. And by following the same procedure, Soybean oil could also be converted into bio-diesel, which would prove to be a cleaner and eco-friendly energy alternative. (Schmidt, 2007, p.87) Experts and business people have now identified bio-diesel as a key player in the alternative fuels market. It also has the advantage of being produced by both small-scale manufacturers as well as large industries. While

The Marketing Concept and Marketing Communications Essay - 1

The Marketing Concept and Marketing Communications - Essay Example developed an online resume databank so job-hunters and employers can find each other more efficiently; or CarMax which invented a new way to sell used cars because people want more certainly when buying such vehicles, all illustrate a drive to turn a private or social need into a profitable business opportunity (Hansell, 2002; Healey, 2002). Companies must carefully monitor their customers and competitors, continuously improve their value offerings, carefully define the target market and value proposition, and take a long term view to satisfy customers, stockholders, employees, suppliers and channel partners. As a managerial definition marketing has often been described as the â€Å"art of selling products†. But Peter Drucker (1973) a leading management theorist says, â€Å"the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sell itself. Ideally, marketing should result is a customer who is ready to buy.† The American Marketing Association offers this managerial definition: Marketing (Management) is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfying individual and organizational goals. The success enjoyed by many firms like General Motors has been a strong influence on the strategic school of management thinking. Not surprisingly, therefore as marketing emerged as a distinct management discipline in the second half of the twentieth century, many academics drew upon strategic management concepts to create the first ever-theoretical models of marketing process. Coca-Cola, McDonalds and Levi Strauss performance could be linked to the adoption of a marketing oriented business philosophy. This approach to management is based on the concept that financial goals can best be achieved by first determining the needs of the customer and then satisfying these by

Automotive Industry Marketing Essay Example | Topics and Well Written Essays - 1250 words

Automotive Industry Marketing - Essay Example It is closely followed by General Motors and Ford as the second major players in the industry. On the industry relationship there is a close relationship between the different major players with cross ownership of different groups by same players. For example Porsche holds about 20percent ownership in Volkswagen group while Renault-Nissan alliances have different holding in the world. However Toyota remains the world largest vehicle manufacture group with more than 5 brands in the market. (Auto Industry, 2008) As such there has been increasing competition in the industry. This has been due to the changes that have been taking place in the market and the change in consumer preference of cars. The increasing awareness of the environmental impact of cars has been a major shift in the industry as consumers prefer cars which are more fuel efficient and environment friendly. This has seen a drop of sales in some of the leading car produced like the Ford and General Motor since they were not able to adapt to the demand by the consumers and consequently there was rise of Toyota which was seen as producing cares which were more environmental friendly. (Meiners, 2007) The increasing competition in the industry has seen the rise of intense advertisement which is all aimed at showing the customers how a certain brand is efficient and meets their demand. The trend has been to show consumers how efficient is their brands and how friendly they are to the environment. Communication strategy Three have been many strategies that have been used in the industry in order to reach out to the consumers. There has been increase in the advertisement as the consumer preference shift and at the same time in consideration of the changes that have been taking place in the market. The advertisements have been reflecting the efficient of the brand in their efforts to meet the demands by consumers and the demand of the environment. Due to the increasing rise of communication technology, the industry has been in the leading front to take the advantage and reach all customers. Therefore there has been increasing trend of increased consumption as players in the industry use all the available means of communication in order to reach the customer. Of particular target have been the increased use of internet and its related channels of communication like the U tube. However there has also been increased use of the bill boards and other Medias of communication like the mass media sign TV radio, news paper, magazines, and others. This has been in effort of reaching as many customers as one can and reaching the customer before the other brand reaches them. This has resulted to creation of very impressive and effective means of advertisement to the consumers. They are designed in such a way that they don't just pass the message to the customer but they also shows them an additional value that they can get from the brands. The aims of the advertisements in the industry as we have said is not only to inform the customer of the existence of a certain brand in the market but also to show them that the brand has an additional value compared to others. Let us evaluate some of the advertisements that we have collected. First all the advertisements clearly pass the massage that they are meant to communicate to the consumer. They are well designed in a way that they are appealing to the

Library class Essay Example | Topics and Well Written Essays - 500 words

Library class - Essay Example Why? (Use the criteria detailed out in week 3 lecture, i.e. Authority and Credibility, Scope, Coverage & Relevance, Bias & Accuracy, Currency & Timeliness, Quality, and Commercialism) (6 points). I would not use this source for my final project because it is not an academic paper and as such is not reliable and there is no assurance that it has gone through the valid and thorough research processes as seen in academic papers. 1. The website religioustolerance.org (http://www.religioustolerance.org/hom_marr.htm) was very helpful and interesting because it was able to discuss the issue of gay marriage using all the viewpoints raised by those who oppose and those who favor it. It is credible because it cites its sources for its discussions; however such sources are not very academic. They are also based on other opinions of other people. The information presented is updated based on the recent dates indicated in the website. 2. My classmate’s entry in relation to ____ is very insightful and interesting. It made use of current and academic resources which make the information reliable and credible. The date indicated in the website is very much recent and the data used came from reliable authors and studies. I suggest that she consider more websites from Google scholar searches because this search will also yield other scholarly and reliable

China's business cycle and government policy in economy development Research Paper

China's business cycle and government policy in economy development - Research Paper Example There are many economic indicators that can be used to show the growth of a given economy. In this research paper, only three are discussed. Gross Domestic product(GDP), inflation and the unemployment rate are the major indicators of the economic change in the country. Gross Domestic Product of china The state council of China established a system of national accounting in 1985 to measure the gross domestic product of the people’s republic of China. In comparison, the Gross Domestic Product report produced by Fengbo Zhang in his measurements in 1980 and that of 1998, the difference in the economic levels is negligible. This is the period when the weighting factors underwent tremendous changes. The prices were amended year after another. Despite the great changes in technology in china, the Gross Domestic Product has shown negligible deviation since 1980. The chart below shows the changes in the Chinas GDP as compared to other economic growths in the first and second world countries. Proportion of world (countries with data) nominal GDP for the countries with the top 10 highest nominal GDP in 2010, from 1980 to 2010 with IMF projections until 2016. Grey lines show actual US dollar values China’s mean annual growth in Gross Domestic Growth was 9.90 % from 1980 to 2010. The highest it ever went in the history is 15% while the lowest was 3.7%. in 1984 and 1990 respectively. According to the research of 2013, Chinas nominal GDP by Expenditure approach is 9.2 trillion Dollars of the USA. Factors affecting the GDP in china and other developed countries vary. The first is growth phase and sector shares. Economic development in China and other developed countries have experienced changes, which affected the progress of growth through labor force, participation rate and economic sector relative sizes. Transition from agricultural activities to manufacturing saw the manufacturing industries